What allergen or ingredient information can I request before ordering?

FDN Foods wants customers to feel confident when ordering ready-made meals, food stuff, bulk items, or catering. If you have an allergy, intolerance, dietary restriction, or ingredient preference, you can request available ingredient and allergen information before placing your order at fdnfoods.ng/store.

Because food items can vary by batch, supplier, season, or menu preparation, it is important to ask before ordering if any ingredient is sensitive or unsafe for you.

Information you can request

Depending on the product or meal, you may ask us to confirm:

• Whether a meal or food stuff contains common allergens such as peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat, sesame, or other ingredients you specify.
• The main ingredients used in a meal, soup, stew, sauce, side, snack, or packaged food stuff.
• Whether meat, seafood, dairy, eggs, or animal-based stock is used.
• Whether a dish contains specific items such as crayfish, shrimp, pepper, onions, beans, palm oil, groundnut, or particular spices.
• Packaging or label details for packaged food stuff, where available.
• Storage, reheating, and serving guidance for items ordered in bulk.
• Whether a reasonable ingredient removal or substitution may be possible for a catering or bulk order.

How to ask before ordering

1. Choose the item you are interested in. Note the meal, food stuff, quantity, or catering package you want to order.
2. List the ingredient or allergen clearly. For example, “Does this contain groundnut?” or “Please confirm if crayfish is used.”
3. Tell us the level of concern. Let us know if it is a medical allergy, intolerance, religious requirement, pregnancy-related restriction, children’s meal concern, or general preference.
4. Wait for confirmation before paying or finalising the order. If the ingredient is critical, please do not assume the item is safe until you have received a response.
5. For bulk or catering orders, ask early. Larger orders may require more planning, especially if you need ingredient changes, separate packing, or special handling.

What may not be available

Some recipes may include spice blends, seasonings, sauces, or supplier-prepared ingredients. We will share the information available to us, but we may not always be able to provide a full recipe breakdown or guarantee details that depend on a third-party manufacturer.

For packaged food stuff, ingredient labels and manufacturer information should be reviewed carefully when the item is received, as labels can change.

When to avoid ordering

If you or someone you are ordering for has a severe allergy, please request confirmation before purchase and consider whether the shared kitchen environment is suitable for your needs. If you are unsure about the risk, seek advice from a qualified healthcare professional before consuming the food.

For event catering, we recommend collecting allergy and dietary information from guests as early as possible and sharing it with FDN Foods before the menu is finalised.

Helpful details to include in your request

• The product or meal name
• The quantity needed
• Pickup or delivery preference
• The ingredient or allergen you need checked
• Any deadline, event date, or serving time for catering and bulk orders